Full HD Video Quality | Community
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Newcomer
mrinduwara
Newcomer
March 6, 2024
Solved

Full HD Video Quality

  • March 6, 2024
  • 1 reply
  • 22 views

Dear All,

 

I am using a 2K quality camera so I need to enable Full HD-quality recording access for my account

 

Please support

 

Thank You

Best answer by bstrelko

You should be able to check your account to see if the HD feature is currently available:

If you are unable to see an option for 'Meeting-HD Video Quality', you'll need to reach out to Zoom to get this activated.

 

1 reply

bstrelko
Community Champion | Customer
bstrelko
Community Champion | Customer
March 6, 2024

You'll need to make this request via Zoom Support (support.zoom.com for contact options), assuming you are a business, education, or enterprise account owner.

 

 

More details and instructions here:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066166

    M
    Newcomer
    mrinduwaraAuthor
    Newcomer
    March 7, 2024

    I am using Pro so in that case applicable quality will be 720 (HP). Do I need to request also 720 (HP) access from ZOOM SUPPORT

      bstrelko
      Community Champion | Customer
      bstrelkoAnswer
      Community Champion | Customer
      March 7, 2024

      You should be able to check your account to see if the HD feature is currently available:

      If you are unable to see an option for 'Meeting-HD Video Quality', you'll need to reach out to Zoom to get this activated.

       

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