cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Frequent Network Disconnection when joining Bi-weekly meeting using Zoom

lillee
Newcomer
Newcomer

‎2025-11-16 09:18 PM - edited ‎2025-11-16 09:30 PM

Hi ,

 

I have one user who have a recurring Zoom network connection issue when joining a Bi-weekly meeting.

 

 

 

Topics:
0 Likes
1 REPLY 1

lancetlc
Zoom Employee
Zoom Employee

‎2025-11-24 01:20 PM

Hey @lillee 

 

That recurring, bi-weekly timing suggests the problem might be related to a scheduled event or network condition that occurs around the same time or day.

 

Start with the basics to rule out common, simple causes:

  • 1. Update Everything: Ensure the user's Zoom client is the latest version. Also, check that their operating system and the router's firmware are up to date.

  • 2. Restart Devices: Have the user restart their computer, modem, and Wi-Fi router before the meeting. This clears out temporary glitches and refreshes the connection.

  • 3. Test Internet Speed: Ask the user to run a speed test (e.g., Speedtest.net) right before the meeting time. Zoom recommends at least 1.5 Mbps} (upload/download) for group HD video. Note: Fast speed doesn't guarantee stability; watch for consistency (jitter and latency).

0 Likes