Zoom disconnecting very frequently

Forum|Forum|3 years ago
September 16, 2022
5 replies
0 views

My zoom meeting are frequently disconnecting. At that time internet speed is showing very very good. But call and meetings are disconnecting. Plz help

Bri

Community Manager

Hi @d2satish ! I'd be glad to help. What type of connection are you using?

R

rahneo

Newcomer

Hi--

I'm taking this opportunity to tag along, as I'm having the same problem. Internet and computer speeds show as excellent. I'm using a Mac OS 1.13. This is only happening on my Pro account, not on my husband's free account. When he used this Pro account, his computer even froze and got weird.

R

rahneo

Newcomer

I'm connecting via wifi.

H

hairbear

Newcomer

I'm having this problem. Almost every meeting in the last week or three has had moments where a disconnection occurs. Sometimes during screen share, other times not. Connected via wired ethernet with fast speeds. The meetings always seem to recover without me having to take steps. sometimes a screen share has to be re-started. Often there's a period of 5 or 10 seconds where participants freeze audio and video. What could be the problem? Help please?

F

fmattheu

Newcomer

I have this issue and it is extremely frustrating.😠

I've tried over my home network, which is wifi to a router, then wired to T-Mobile 5g gateway. I thought it may be my T-Mobile connection so I hot-spotted my ATT 5g phone and had the same issues. I think it's safe to say that it's not my internet connection. Agreed?

A

Ashwini1989

Newcomer

Same here...meetings are get disconnecting .

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