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Endless registration loop for meeting?

Gkjsuhhh
Newcomer
Newcomer

‎2024-05-16 04:55 PM - edited ‎2024-05-16 05:22 PM

We recently had an issue where over 70 people registered for a meeting. Around half of them got into the meeting fine from the link in the registration email. The other half got sent into an eternal registration loop (they would click the join meeting link, which would send them back to the registration page, where they would register, and then they would receive the join meeting link again, sending them back to the registration page, rinse, repeat). Most ended up giving up on joining the meeting. Has anyone had this issue before?

Any ideas on what happened and how we could prevent it from happening in the future?

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3 REPLIES 3

aileenfelix
Zoom Employee
Zoom Employee

‎2024-05-16 05:10 PM

Hi  @Gkjsuhhh - you might want to have your Zoom Admin check the Account Settings and make sure that "Show a "Join from your browser" link is enabled. When this is enabled, it allows the participants to bypass the Zoom application download process, and join a meeting directly from their browser. This is a workaround for participants who are unable to download, install, or run applications. Note that the meeting experience from the browser is limited. Here's a support article for your Zoom Admin's reference.

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Gkjsuhhh
Newcomer
Newcomer
In response to aileenfelix

‎2024-05-16 05:21 PM

Hi Aileen - the meeting was opening in the bowser, at no point did it ask them to download an app (I only mentioned them not having app because thought it might help with diagnosing the problem). Most participants joined without problem with their browser.

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aileenfelix
Zoom Employee
Zoom Employee
In response to Gkjsuhhh

‎2024-05-17 08:46 AM - edited ‎2024-05-17 08:46 AM

Hi @Gkjsuhhh - ideally, it's recommended that they have the Zoom App so there is an alternate way of joining the meeting if in any case it won't let them join through the browser. Also, firewall and anti-virus softwares, can be looked at, as it can possibly be blocking them from joining the meeting. I'd like to share this support article with you as it has some troubleshooting steps as well that can possibly help. You can also submit a tech support case through this link so one of our tech engineers can check. Please include the meeting ID together with all other details on the case so they can review. Thank you.

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