Captioning not available

[KLM13]

When watching a recording provided by my uni via a link, I am not given to option to enable captions, however the lecturer who uploaded the recording tells me that the CC button is visible for her when she clicks the same link from the same page as I would access. 

All captioning settings look to be active - is there something missing that needs to be enabled?

Thanks

[stueker]

@KLM13 Could you please let them check, whether in Settings->Recording the toggle "Viewers can see the transcript" is activated?
Be aware that this only applies to new recordings, once activated. So, you would need to try it out with a new recording.