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Cannot found the alternative hosts setting field with my Basic account

John100
Explorer
Explorer

Dear All,

 

I've searching many articles and web and followed those steps, I still can't found that field to set "alternative hosts" unfortunately.  Did anyone have solution/suggestion?

 

Thanks a lot!

John

1 ACCEPTED SOLUTION

ZoomTestKitchen
Community Champion | Customer
Community Champion | Customer

Although, I didn't see the limitation expressly stated in the prerequisites of alternative hosts, I do not believe that alternative hosts are supported with Basic Accounts. I did test this on one of my basic accounts against one of my paid accounts and have verified that alternative host designation is not visible/available on my basic account.


If you find this information helpful, please click on "Accept as Solution".

If you have further questions, please reply, we're happy to help.

Jeff Widgren | Host of the Zoom Test Kitchen
@ZoomTestKitchen


View solution in original post

2 REPLIES 2

ZoomTestKitchen
Community Champion | Customer
Community Champion | Customer

Although, I didn't see the limitation expressly stated in the prerequisites of alternative hosts, I do not believe that alternative hosts are supported with Basic Accounts. I did test this on one of my basic accounts against one of my paid accounts and have verified that alternative host designation is not visible/available on my basic account.


If you find this information helpful, please click on "Accept as Solution".

If you have further questions, please reply, we're happy to help.

Jeff Widgren | Host of the Zoom Test Kitchen
@ZoomTestKitchen


I am getting a scheduling error saying I need to delete alternative host even though I am using the free version and there is no alternative host field! I had a paid, joint account with one alternative host for work purposes, but then let that expire and my account reverted to free. But now I can't schedule a meeting because I'm supposed to delete an alternative host, even though there's no way to access alternative host options in the free version because they're not supposed to exist!