Can`t hear anything!

[Zeltron]

Today I suddenly stopped hearing anyone on video conferences. I tried all the speakers that work, but all in vain. I can't hear the sound at all. It's not my laptop problem, because I can hear any other sites just fine, but not Zoom. I checked my speakers several times, but to no avail. My camera works, my microphones work (all), but I can't hear anything from Zoom. The version is the latest.

Reinstalling didn't help. The only way to get Zoom to work today is to connect from my phone, which is not very convenient. How can I fix this, because I really need Zoom for my studies. I've never had this problem before, but today it just doesn't work at all.

What to do and how to fix it?

[MGSR]

Hello @Zeltron,

Welcome to the Zoom Community! We're glad to have you here.

To troubleshoot audio issues with Zoom, you can follow these steps:
1. **Check Your Device**:
- Ensure that your microphone, speakers, or headphones are plugged in and not muted.
- If using Bluetooth devices, make sure they are turned on and connected properly.
- Verify that you are using a supported USB device for Zoom.
- Check if any other applications are using the microphone simultaneously.

2. **Check Headphone Connectivity**:
- For Bluetooth headphones, troubleshoot common Bluetooth issues.
- On Windows devices with wired headphones, adjust the volume mixer settings to ensure the Zoom app is not muted.

3. **Test Your Audio**:
- Record a message to test your microphone.
- Listen to the playback to test your speakers or headphones.

4. **Check Audio Settings**:
- Ensure the correct audio output is selected.
- Adjust sound or volume settings as needed.

5. **Check for Privacy Permissions**:
- Grant Zoom permission to access your microphone by adjusting privacy settings.
- Verify that antivirus software, like Kaspersky, allows Zoom to access the microphone.

6. **Check for Any Audio Drivers**:
- Update audio drivers on your device.
- Uninstall and reinstall any audio drivers if needed.

7. **Perform General Troubleshooting**:
- Ensure you have the latest version of Zoom.
- Clear cache and cookies in settings.
- Restart your browser or device if necessary.

If you need further assistance please let us know what device you are using and speaker/headset.

[Zeltron]

1. Everything is included.
2. I don't use headphones and Zoom is not disabled in the mix settings.
3. It works, the problem is in Zoom. In other programs, the speakers work perfectly.
4. Everything is fine with it.
5. I don't have Kaspersky antivirus. And I don't think I need it.
6. I use most modern drivers.
7. Use the modern version. Well, I wiped cookies and cash and nothing has changed. I don`t know how that problem appeared. For years I hadn`t any problem.

[MGSR]

I’m sorry that the troubleshooting steps mentioned did not work. More in-depth troubleshooting may be done by opening a ticket with our Technical Support team. You can sign in to your Zoom account and visit https://support.zoom.us/hc/en-us/articles/201362003 to view other available support options based on account type.

Thank you for understanding.

[Zeltron]

Execuse me, how can I take a message to Technicall Support team?

[sjmodig]

I am having the same issue, with a new Acer Aspire computer that I'm trying to setup. I have been threw the articles and have had no luck.

[scrabjerry]

I had this very same problem - the one you're describing here - today (Saturday 11/9) - for the first time ever.  I had to resort to connecting ALSO with my phone  to have any audio contact with my "connectee" (she couldn't hear me, nor I her).  I'd just downloaded a BIG Microsoft system update earlier in today - and I was wondering if that is responsible for the problem.  The BOT didn't understand the question.  I see now that you have the same symptoms as I.  Did you ALSO have a bit Microsoft system update just before this problem?  If so, maybe THAT is the cause.

[Zeltron]

Well, no. The problem is not in it. My system update is the most modern.