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Zoom AI Companion2024-06-18 09:37 AM
I'm on the Zoom Basic Plus plan which gives me 4 extensions of 40-min meetings per month + 1 gb of cloud storage. That said, I can't seem to figure out how to delete cloud recordings?
The options that were there when I was paying for the pro plan simply aren't there now. I used to be able to go into recordings and check the box next to the ones I wanted to delete. I don't have that option anymore. When I click on the 3 dots to delete from there, "delete" isn't in the menu. It only allows me to download. Help!
2024-06-20 10:57 AM
Welcome to the Zoom Community, @adusia95.
As a Community volunteer, I don't have access to your account, but I've asked someone in Zoom's Billing department to look into this. If you have not yet submitted a support ticket, please do so as follows:
If you have already submitted a ticket to Billing & Account Management on this, no need to do another.
Thanks for your patience.
2024-06-24 06:58 AM
Thanks, Ray. I submitted a ticket.
2024-06-20 12:12 PM
Hi @adusia95
After a bit of research, I found that you will have the ability to delete cloud recordings if the limit is exceeded. It seems there is a 7-day grace period, and you would receive a notification when you reach 1 GB.
2024-06-24 07:00 AM
Thanks, S_K. But does that mean I could potentially not be able to record / save a meeting if my storage is almost full and the new recording would put me over capacity? 😕
I don't understand why I can't just delete recordings as necessary like on all the other plans...
2024-06-24 07:46 AM
I hear you, adusia95! Basic Plus doesn't offer in-platform deletion for cloud recordings. But there's a workaround. You can move them to trash and manage them from there.
Here's how:
Recordings stay in trash for 30 days before permanent deletion. You can also recover them from trash if needed.
2024-06-24 12:26 PM
Matt -- I don't have those options. I cannot tick a box next to any recording to trash it. That's the problem.