All cloud recordings have disappeared

[A-Research]

Hi,

This morning all of our zoom meeting and webinar cloud recordings have disappeared from the Zoom system? We had 40+ recordings in there last week and this morning there are none. Nothing in the trash and I'm the only one with access to the account and I know I didn't delete anything.

Last email from Zoom was telling me my latest recording is now ready, so isn't a billing or license thing?

[MGSR · Accepted solution]

Hello @A-Research!

We're sorry for the inconvenience. Our engineers have identified the issue, and it should now be resolved. Kindly refresh the app and let us know if the problem persists. We appreciate your patience and are here to assist further if needed.

[MGSR]

Hi @A-Research!

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

If you need further assistance, please let us know.

Have a fantastic day!