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R
Newcomer
ReBourne
Newcomer
February 17, 2023
Question

Can't access recordings on my phone?

  • February 17, 2023
  • 1 reply
  • 0 views

Hi all.... I'm majorly frustrated and disappointed with zoom.  I have done some recordings and can't seem to access them on my phone? 

 

I am signed in to my zoom app and also the Web browser. 

 

Any ideas? 

    1 reply

    Ray_Harwood
    Community Super Champion | Customer
    Ray_Harwood
    Community Super Champion | Customer
    February 18, 2023

    Welcome to the Zoom Community, @ReBourne.

     

    More details, please.  Are these recordings on the Zoom Cloud?  If so, you have to navigate to Zoom's Recordings menu on the Zoom Web Portal using Safari (or another browser), click the name of the recording, then click the thumbnail icon.  It's tedious on a phone, but works.

     

    There is no Local recording on iOS.

    R
    Newcomer
    ReBourneAuthor
    Newcomer
    February 18, 2023

    Hi Ray, thank you for your reply.  I find it pretty dire that we pay good money for zoom but there is no customer service so will migrate to teams. 

     

    Yes the recording is on the cloud.  I use duck duck go browser and can't find 'zoom recordings' anywhere?  Could you email me with really clear and specific instructions please.  ***********

     

    Thanks so much 

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