Green screen, blurred camera, looksnlike an old VHS tape | Community
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Newcomer
February 14, 2023
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Green screen, blurred camera, looksnlike an old VHS tape

  • February 14, 2023
  • 2 replies
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Several of my clients and one of my teacher has had numerous issues with their cameras. The screen will randomly turn entirely green, or it will blurr completely or get snowed over like an old damaged VHS tape. The only fix that seems to work, albeit temporarily, is to turn the camera on and off. This isn't a hardware issue as it has happened to a variety of my clients all with different hardware and operating systems. Attached is a screenshot illustrating a mild form of the problem. 

 

Any help would greatly ve appreciated. 

Best answer by rn-zm

Hey @AgonTeacher have you updated your Zoom client recently? If not, I would suggest updating first and seeing if that resolves your issue. Let me know if that helps! 

2 replies

rn-zmAnswer
Community Manager
February 14, 2023

Hey @AgonTeacher have you updated your Zoom client recently? If not, I would suggest updating first and seeing if that resolves your issue. Let me know if that helps! 

Newcomer
February 15, 2023

Mine is updated, I don't know about my clients. I sent out a general notice. I will get back to you. 

Newcomer
February 17, 2023

I have same problem, somebody could help me  , i don't understand what i have to do ,thank you 

Newcomer
February 18, 2023

Hi, it seems uodating the zoom client/application/program solved the issue for my clients.