Can not see the “Language Interpretation” option in my “In Meeting (Advanced)” settings

[SVF]

Hi everyone,

I'm going to host a meeting that requires Interpretation this weekend.  Somehow I can not find the place to turn on the "Language Interpretation" feature, even though I have checked the "In Meeting (Advanced)" settings so many times.

Yes, my zoom account has Pro Plan.

Has anyone had the same issues? Please help if you know how to fix this?

Thank you,

Jason

[Ohkawa]

Hi,Jason

Do you have the language interpretation feature enabled?

See below

Notes:

• Please contact Zoom Support to have this feature enabled. After contacting support, please allow up to 3 business days for the feature to be enabled.

Translating your meeting or webinar – Zoom Help Center

[SVF]

Hi Ohkawa,

I have just sent a ticket to Zoom Support. Thank you!

[green-red-blue]

Chào Jason

Bạn đã bật tính năng thông dịch ngôn ngữ chưa?

Xem bên dưới

Ghi chú:

Vui lòng  liên hệ với bộ phận hỗ trợ Zoom  để kích hoạt tính năng này. Sau khi liên hệ với bộ phận hỗ trợ, vui lòng đợi tối đa 3 ngày làm việc để tính năng được bật.

Dịch cuộc họp hoặc hội thảo trên web của bạn - Trung tâm trợ giúp Zoom

[green-red-blue]

đây là câu trả lời của tôi nếu không đúng thì xin lỗi đã làm phiền bạn nhé

[SVF]

Hi green-red-blue,

I have just sent a ticket to Zoom Support. Thank you!

[VP180]

Same here, I had the feature enabled. But now that setting has disappeared, and the option no longer appears in my meeting? Functionality going away in zoom?

…a tech company innovating by taking features away…?

[Bort]

Hi @SVF & @VP180 

Please take note of and check the Prerequisites section of the language interpretation article. To have access to this feature, you must have at least a Pro account + a webinar license. It could be that your webinar subscription expired, which disabled the feature on your account. 

[VP180]

Thank you, Bort - I feel like we did it in a meeting recently. Are you saying that Zoom requires you to buy webinar feature in order to have this capability in a MEETING? Is this a new requirement?

[Bort]

Hi @VP180 

No, this is not new. This has been a requirement for the for at least the past 2 years. You do not need the webinar license assigned to you, but your account must be at least Pro and subscribed to 1 webinar license. 

[VP180]

Thanks… I think I get it. Despite not doing webinars, this feature is part of what you get when you pay  for webinar.  We add webinar as needed, so maybe we had it on when we used this last.

You have been very helpful; I appreciate it.