Unable to Share Computer Audio and Screen Simultaneously in Zoom Webinar

[BPx]

I am experiencing an issue with sharing both computer audio and screen simultaneously during a webinar session on Zoom.

Here are the details of the problem:

1. I am using a Zoom Webinar plan and hosting webinar sessions.
2. When I attempt to share my screen during the webinar, the "Share Sound" checkbox is visible but grayed out, making it impossible to enable sound sharing.
3. If I go to the "Advanced" tab in the screen sharing menu and choose "Computer Audio Only," the computer sound is shared successfully, but the screen is not shared.
4. This issue occurs on multiple PCs, not just mine, so it seems to be a broader issue rather than a device-specific one.
5. I have already checked the following:
   • My Zoom client is up to date.
   • The settings in my Zoom account on the web portal do not seem to provide any option to enable or disable computer audio sharing.
   • My computer's audio and microphone settings are configured correctly.
   • I am the host during the session, so permissions are not an issue.

[Claudia22 · Accepted solution]

I had this problem for a LONG time and it's so annoying.  Anyway, here's what worked for me.

I'd do this now before you're next webinar as it won't work if you do it once you start a practice session or actual webinar....

Start the webinar or practice session
Click the little up arrow to the right of share

Make sure ONLY  "one participant can share at a time"

End the session

Next time you start a webinar you should be good to go.

Turns out the problem is if you have "multiple participants can share simultaneously" selected.

Hope this works for you!

[aleksa_mikaela]

Thank you! Your tip saved us from a massive tech difficulty. 😄