Camera turns black in breakout room

[Sanne1]

I am the host of the meetings, and with some of my students it happens that their camera is functioning in the main room, but as soon they enter the Breakout room their camera switches off and only a black screen is show. Back in the main room their camera is on again (but sometimes not even).
And it happens sometimes the other way around: the camera works in the breakout room, but when being back in the main room the camera is off/black. 

Anyone an idea what is going wrong and how to solve this?

[SNAyliffe]

I have the same issue (the 2nd problem).

In the main room, the controls for enabling audio and video have a red slash through them, and clicking on the ellipses where the image is dark, I select Start Video and nothing appears. But as soon as I accept the invite to a breakout room and land there, my image immediately shows with full access to controls. If I go into Video Settings while in the main room session, my camera lights up and I can see my image just fine. If I test the camera in a test meeting (Zoom Test Meeting), it works fine. If this is a switch/setting issue, that would be great if support would tell us what it is. It is unequivocally:

1. Not a driver issue.

2. The only camera on the desktop.

3. Working in one part of Zoom meeting, but not in another.

Support, thanks for looking into this.

SNA

[AFM-Z1]

This is the same issue as problem #1. All is well and usual in the Main Room, but upon transfer to the breakout room, the camera quits. All anyone sees is a black screen for that partipant. This has happened with two different laptops that have Windows 11. No other participant has had the similar situation. The camera that blacks out is always one of the participants who is make a co-host. Please provide any support to retify this situation.

Many thanks,

AFM-Z1 

[Pintofbrew]

I have the same issue,

My camera works in the main room, but when I enter a breakout room, it will continue to automatically shut off, even if I manually try to turn it back on. In some instances it does stay on, and in some cases it will not work?

[MGSR]

Welcome to the Zoom Community, @Pintofbrew! We're glad to have you here. 

Kindly consider the following troubleshooting steps:

1. Rejoin the Meeting: Sometimes, leaving the meeting and rejoining can resolve the issue, especially if it occurs after switching rooms.

2. Check Internet Connection: An unstable internet connection can affect video functionality. Ensure your connection is stable.

3. Adjust Video Settings: Go to Zoom settings, uncheck HD video, and change the video rendering method to Direct3D9 for better stability.

4. Restart Zoom: Close and reopen the Zoom application to refresh its settings.

Please let us know if it helps or if you need further assistance.