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Automatic recording problems

Jen_ee
Newcomer
Newcomer

I hosted a meeting today (Dec 17, 2024) at 1pm. I set the meeting to automatically record to my local computer. However, when we began the meeting I realized it didn't notify me of the automatic recording like it usually does. So I clicked the record button manually, and then the feedback I got was "Smart Recording With AI Enabled". I still didn't get any notification like it usually gives. So I clicked it again severally and still no notification of recording. So I thought then it must be recording. After the meeting ended, I realized that I have no recording. I have search my computer, the cloud storage and everywhere else I can't find it. Has anyone faced this issue and what can I do to find the recording.

1 REPLY 1

storyhub
Community Champion | Customer
Community Champion | Customer

Go to settings > recording > store my recording at: then click open to open the folder. Files are stored in folders by recording date, time, meeting name. If you do not find a recording there then it was not recorded locally. If smart recording with AI was done then it was most likely recorded to the cloud rather than locally. Go into the web portal to see the recording.