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Not receiving meeting invitations, but host sees me as attending

brestivo
Newcomer
Newcomer

I'm currently in the job search process and have encountered this problem three separate times now.

1) The recruiter/hiring manager sends me a regular email saying they scheduled our meeting via Zoom.

2) I do not receive an invitation via email from Zoom, nor does the meeting appear on my Zoom schedule on the desktop app/web app or Google Calendar. An invite email is not in my Spam/Junk folder.

3) I email the recruiter/hiring manager asking them to resend the invitation or meeting link, but they assure me I was sent the invitation and they can see me as "accepted" on their end.

4) I have to ask them to send the meeting details via email anyway, which makes me look entirely unprofessional.

 

Is this a known issue? How can I ensure my email is whitelisted by Zoom? I did the "test email" function with the chat bot, which are delivered, but I don't get any other Zoom emails.

1 REPLY 1

ExpertswhoJohn
Community Champion | Customer
Community Champion | Customer

hi @brestivo ,

Is the email account the same as you use for zoom?
The Zoom calendar will only show if you get the invite and the calendar is set for the same account.
There is no accepted message for standard Zoom appointments. I am thinking the recruiter needs to check their end for how the meeting is setup.
Ask them for the meeting id and password and you can at least prove whether they setup the meeting in zoom?

all the best

John