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Getting viewers who have watched the recording synced to Hubspot lists?

EleanorHolmes
Explorer
Explorer

‎2024-08-06 02:05 AM

Can anyone with a Zoom Events/ Hubspot integration confirm whether viewers who have ONLY watched the recording are being sent to Hubspot?

 

I have 82 people on the Zoom Event Attendance Details report and only 64 on my integrated Hubspot attended list. I can't figure out if it's people who have just watched the recording. The missing people all have N/A against the "session join time" in the Zoom Event Attendance Details report. Some, but not all, have watched the recording.

 

I do have people marked as watching the recording who do appear in the "attended" list, but it appears they also joined the session live.

 

I am in touch with Zoom support about the issue, but one solution was to re-do the installation. I am not sure that's the problem, so I don't want to do it if anyone else has an answer?

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