Can't hear one participant among all

[dolcestilnovo]

During meetings hosted by me I can hear all participants except one. She can hear me, the other participants can hear her as her microphone is turned on, It's only me who cannot hear her. This is not happening at every meeting but quite often. Obviously my audio works as I host many meetings a day and I have this problem with just one participant. Does anybody have any suggestions?

[MNASPIRAN]

I have been having the same problem for months.  I have tried to contact zoom but they keep directing me to reinstall or update.  This is really frustrating.  It has happened on both of my computers so I don't think it has to do with my personal settings.