cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Zoom Contact Center (ZCC) Connection Disrupted error

Steve_Cook_DMG
Newcomer
Newcomer

‎2023-03-27 02:00 AM

Long time reader, first time poster.

We are testing ZCC and have picked up on a feature I cannot find documented. Reaching out to the community for assistance.
During testing we have numerous users and devices, more so the latter. When I switch between clients, my windows desktop to my MacBook, ZCC error appears "Connection Disrupted. Please reload the page". See attached.


I'm told this is expected behaviour of the app as it tries to maintain a single desktop device/app as primary for the agents/supervisors. This makes sense and switching causes the message to apeear of the device I switch to. That said, I would like to reference Zoom documentation to close this internally raised bug to bed - if such documentation exists online.

Preview file
14 KB
0 Likes
0 REPLIES 0