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Troy37
Newcomer
Newcomer

‎2025-06-16 11:30 AM

Hello,

I have Zoom Workplace installed on my Mac and Windows 11 PC (Windows 11 Pro, v. 23H2, build 22631.5472).  

The other day, I opened Zoom on my PC to discover I was signed out.  I have attempted to log in numerous times, but each time I do, I receive the message: "Please try again later. Error code 1."  Another message instructs me to check my internet connection (I'm connected, and it's working correctly).

Zoom on my Mac is logged in with the same account and functioning fine.  

I've had Zoom Workplace installed on my PC, and it has been working without a glitch since 2020.

I've tried repairing the application and uninstalling/reinstalling it.  Neither attempt resolved the problem.  

My account doesn't offer the option to contact Zoom support directly, except through the database, community, and chatbot.

Does anyone have any suggestions on what I should try next?

Nothing has changed regarding installed applications or current settings.

Thanks!

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