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Zoom AI Companion2023-10-19 07:03 AM
I am trying to configure the interruptible message within a call flow:
Example
"We apologize for the delay, Press 1 to leave a voicemail or press 2 to continue to hold for the next available representative."
2023-10-19 07:20 AM
Hello @jvfoster . Here is a good document explaining how to do it by using "Menu-based interrupts for Voice Queues".
https://support.zoom.us/hc/en-us/articles/10683345220237-Changing-interrupt-media-for-voice-queues
In the section for the "Interrupt Settings" you will see you can use it to offer the options "Callback", ""Voicemails", or "going to other Flows/Sub-Flows".
I hope this helps
Vinnie