ZCX: Queue Callback Questions

[TCSDIRZCC]

Can we restrict queue call back so that only specific agents can receive those calls?  If so, how?

And can we set the outbound caller ID when the system initiates the call back? In my use case, customer would like it based on inbound DNIS for the queue. 

[Dilip_C]

Not sure if there is a way to restrict to specific agent to receive the 'callback' call.
For the CallerID, there are a few options, when you configure the callback, the default option seems to match your requirement:

Callback Settings

Callback Caller ID Number

Use number from flow entry point (Default) 

[Dilip_C]

• Not sure if there is a way to restrict to specific agent to receive the 'callback' call.
• For the CallerID, there are a few options, when you configure the callback, the default option seems to match your requirement:

Callback Settings
Callback Caller ID Number	Use number from flow entry point (Default)
	Use default outbound caller ID number
	Use queue outbound caller ID number
	Use automatic caller ID matching @