Contact Center agent call stability

[HollyRamey]

Hello,

I am looking for a way to view an agents individual calls network stability during a call. Is there a way to view this without having the quality management package?

[ArvinG]

Hi @HollyRamey – Have you checked the Zoom Dashboard? There's a ZCC section there that should have this. Here's where you find it in the Zoom Portal:

and here's what that view looks like when you do your drill down:

Would this be what you're looking for?

[HollyRamey · Accepted solution]

yes but right now i don't think that is in our package but thank for showing me.