ZCC Trainer Flow

[UCGuruTCS]

Is there a way where a training agent could be setup to automatically join all calls coming into a specific queue? I understand that this could be done through monitoring but the customer wants to automate this when they are onboarding new agents.

[TCS-DIR-CCaaS]

All calls?   If there a several calls going at once how would they do this?    From a training perspective, I advise our customers that it is easier for a the person doing the training - start a meeting, share their screen with the person being training, be sure to enable share sound when sharing.     This will allow the trainee to listen to all of the conversation.