Routing to Queue help

[Smilch]

Hello  Community . I'm am a total novice on this. Here is my issue . I am trying to set up a flow . the flow does a business hours check and then either routes to a call queue or plays a message that we are closed. I believe it getting to the queue but the soft phone is not ringing. We have not migrated yet from our other provider so Im trying to duplicate how out current set up is 

[kasunw310]

Hi Smilch, is this still an issue?