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Queue Callback phone number format

DChazhiyill
Zoom Partner
Zoom Partner

‎2024-12-04 04:58 AM

We are US based call-center and want to implement callback option for callers when they are waiting in the Queue. We notice that ZCC uses 11-digits 1xxxyyyzzzz when accepting caller's phone number for the purposes of callback.

 

Is there a way to use only the 10-digits (excluding 1)? Since it could be confusing when callers want the callback on a different number.

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