Problems with Zoom on new laptop: black boxes on share screen and frequent crashing

[HannibalT]

Hi, I am having problems with Zoom on my new laptop which I have not had in years of using it before. 

- Black/grey boxes visible on participants' screens over any box I have open (e.g. video gallery, which I need to have open!)

I have followed all the steps recommended in the FAQs (Advanced video settings, etc.) and it is still a problem.

- My internet connection keeps crashing during meetings - the internet connection is still strong on my laptop, but I get "internet unstable" messages and it crashes repeatedly. 

My new laptop is a Lenovo if that makes any difference. 

Thank you in advance for any help!

[JeffJones]

Hi, the black boxes is a bad graphics driver issue with Lenovo. you can try 2 things. First i would recommend going to lenovos driver and bios page and update everything to current. If after that the issue is still not resolved. You can do the work around disable the Hardware acceleration for screen sharing in the Zoom settings under "Share Scree"

[HannibalT]

JeffJones thank you for your reply, I'll give those recommendations a go. 

[HannibalT]

I've updated all drivers and also disabled hardware acceleration and it is still showing the boxes.

Also still crashing all the time - 4 times during my last meeting - is there anything else I can do? It comes across as so unprofessional to host a meeting with such poor user experience!

[JeffJones]

Are you screen sharing or are you sharing the screen of an App?