Cloud Recording

[Shine_CS]

Hello, everyone.

Yesterday, on July 29th, 2025, I made a cloud recording.

I didn't initially enter the online meeting. I was turned to a "Host". Since I was panicked about full storage, I used a Cloud Recording. Everyone noticed that the recording was in progress. Later, as I checked my recording history, cloud recording, I couldn't find that.
As I contacted the customer service, I was told that it usually take 24 hours to process via Cloud Computing. It's been over 24 hours since the meeting ended. There's also not a single email about the cloud recording.

Additionally, my account is Basic account, so I won't get help from anywhere. Does anyone here have solution?

[hoodee23]

Hi Shine_CS,

Welcome to the Zoom Community! I see you mentioned, that "I was turned to a Host" - does this mean you were not the one who scheduled the meeting, like you are not the original host? If that is the case, kindly check with the original host and see if she/he has the recording.

[Tom]

The scheduling host would be the person with access to the recording, meaning was the Zoom meeting scheduled on your account or were you just added as an alt. host. Zoom says it takes up to 24 hours for the cloud recording to process but it is usually way quicker than that.

[June_88]

Hi,

I had a meeting on the 31st of that month and am unable to access the recording. I'm struggling also.