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Apple Studio Monitor with Mac mini video problem with Zoom

georgebf
Newcomer
Newcomer

Hi, I recently purchased a Mac Mini and an Apple Studio Monitor. Today was the first Zoom session. I have no video at all. Audio is fine. I updated Zoom. Zoom tech messaging requested that permission be established in Apple System Settings > Privacy and Security > Camera setting for Zoom is on. Still no video. Microphone is also ON and performs. No phone support. Video Assistant is unable to understand this sitation, which is disappointing. So this appears to be the only possible support option at this time. 

 

1 REPLY 1

georgebf
Newcomer
Newcomer

Hi, I found the problem > Apple studio monitor. When I plugged in the monitor which does not have a power button, it apparently disabled the settings of my Zoom app on my Mac Mini for the video but left the microphone working. This is completely different from the Apple System settings for audio and video which remained active for Zoom. Apple provides zero documentation for this $1.6K monitor so that is a further problem. Onward!