Contact center no creating tickets in Zendesk

[scott8]

Contact center is not creating tickets in Zendesk if a customer leaves a voicemail. Our agents have to manually create tickets after answering a call. We had this option in dialpad, grasshopper, and ring central. Is this not an available option in Zoom?

[hello_world]

Hello @scott8,

I'm happy to see you in the Zoom Community. Contact Center with Zendesk integration currently does not support this functionality. I would recommend submitting Feedback so that our product design team will be notified. 

[scott8]

Thank you for the prompt response. We will be moving our users back to dialpad.