cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Contact center no creating tickets in Zendesk

scott8
Newcomer
Newcomer

‎2023-08-18 03:33 PM

Contact center is not creating tickets in Zendesk if a customer leaves a voicemail. Our agents have to manually create tickets after answering a call. We had this option in dialpad, grasshopper, and ring central. Is this not an available option in Zoom?

 

Topics:
2 REPLIES 2

hello_world
Community Champion | Employee
Community Champion | Employee

‎2023-08-18 03:57 PM

Hello @scott8,

 

I'm happy to see you in the Zoom Community. Contact Center with Zendesk integration currently does not support this functionality. I would recommend submitting Feedback so that our product design team will be notified. 

0 Likes

scott8
Newcomer
Newcomer

‎2023-08-18 04:09 PM

Thank you for the prompt response. We will be moving our users back to dialpad. 

0 Likes