About hello_world

hello_world · 2023-08-18 03:57 PM

Hello @scott8, I'm happy to see you in the Zoom Community. Contact Center with Zendesk integration currently does not support this functionality. I would recommend submitting Feedback so that our product design team will be notified.

hello_world · 2023-08-17 02:00 PM

I was recently notified of this behavior as a result of entering an incorrect captcha resulting in registration failure. In order for the Zoom engineering team to identify the issue and provide a resolution, a Zoom Problem report submission is needed...

hello_world · 2023-08-17 01:58 PM

I'm sorry that you are also experiencing this inconvenience. The inability to sync using the phone contacts once an incorrect captcha is entered appears to be account related since the behavior follows even when you use a different device. As I have ...

hello_world · 2023-08-16 10:14 AM

Hello @kayvines, With the recent requirement for all providers that offer SMS messaging capability, you are getting that error due to either lack of an active SMS campaign linked to your Zoom Phone number or having no SMS Campaign/Brand. I am sharing...

hello_world · 2023-08-16 07:50 AM

Hello @BW31,Thank you for sharing your experience with setting up a call queue. First let me share the Help Center article for reference: Changing call queue settings Since I am unable to look at your specific call flow. In order to forward to an ext...

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Re: Contact center no creating tickets in Zendesk

Re: Failed to register your phone number.

Re: Failed to register phone your number. Please check your network connection and try again.

Re: Can't send SMS but can receive them

Re: Call queue not calling members

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