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Confusion/Question around Wallboards

PatDuss
Contributor I
Contributor I

Hello,

 

I'm wondering if I'm just not seeing this or if it exists.

I'm creating a Wallboard view, and I want to be able to see agents that are opted-in/out of a queue. 

 

So for example, if I'm looking at a specific Voice Queue, and I'm looking at Agent Availability details, I can see Agents that are marked Ready (regardless if they are actually opted-in to this Voice Queue). So at quick glance it may appear that I have 3 Agents ready.... but not calls are being answered because the agents are actually opted-out of the queue itself.

 

Anyone else run into this and have a solution? (Did I just not see the wallboard widget I need for this?)

 

Thanks!

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