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Agent Whisper To Notify Type Of Inbound Call

Sdudleypcc
Newcomer
Newcomer

‎2024-07-18 03:51 PM

Five9 had this really cool feature where you can set an "agent whisper" which would be an audio notification of which call queue a call was coming in on. For instance, if staff are answering three different lines, the phone would ring to the agent and would audibly say "Customer Support" or whatever customized message we set. Is this possible in Contact Center? Haven't found a way to do this.

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