After Most Recent Update Contact Center Cannot Merge Calls

[ShainaAdmin]

Our business uses contact center for our intake calls. Part of our intake process requires merging calls so that one operator, the client on the phone, and a manager can be merged into the call. This used to be an option with a merge call button. Now there is only an add call button where the only options are to warm/cold transfer instead of merging the call. Has anyone found a setting or work around for this? 

[Bmaylen401]

I’m sorry I just had time to download the app again so I am able to do a zoom tomorrow anytime after 1 PM if that works for you as well, thank you very much.