Recording playback error

[dtorino]

My cloud recording of a meeting is saying "The media playback was aborted due to a corruption problem or because the media used features your browser did not support." after about 1 hour of playing fine. Any help would be appreciated.

[YaBoiB]

Hello @dtorino, 

 I would need the meeting ID number of the meeting to see if I can restore the recording. I will DM you as we do not allow meeting IDs to be posted in this forum. 

[dtorino]

Hello Brandon, I got your DM but can't reply to it. How do I get you the information you need?

[mehkam0049]

Hi,

It sounds like there may be an issue with the file or the browser’s compatibility with the media format. You could try clearing your browser cache or using a different browser to see if the issue persists. Additionally, downloading the recording and playing it locally with a media player like VLC might help bypass any browser-related problems.

If the issue continues, you might want to contact Zoom support for further assistance, as they may be able to help with the file corruption issue.

Hope this helps!

[YaBoiB]

@mehkam0049 , 

 We worked on this offline. Unfortunately, we were not able to restore the recording. The file was too corrupted.