Error video

[Mirilli1347]

Good morning, I was editing the recording—saved in the cloud—of my meeting on Saturday, October 18th, when the message “error” suddenly appeared. Since then, I haven’t been able to view that recording anymore; it’s not in the trash and it’s no longer listed among my recordings. What should I do?

[MGSR · Accepted solution]

Hello @Mirilli1347,

Welcome to the Zoom Community! We're glad to have you here.

We're sorry for the inconvenience. Our engineers have identified the issue, and it should now be resolved. Kindly refresh the app and let us know if the problem persists. We appreciate your patience and are here to assist further if needed.

[MGSR]

Hi @Mirilli1347!

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

If you need further assistance, please let us know.

Have a fantastic day!