I have a user who works one day a week in the office and the rest of the week she works from home.  She is a Hubspot user and has Workplace subscription for Zoom.  We moved from Salesforce to Hubspot in February of this year.  We installed and deployed the Zoom Phone for Hubspot app so that our reps could make and receive calls from within the Hubspot browser.  

Everything worked great for about 8 months, and then two weeks ago, the forementioned user noticed a problem where none of the calls she makes or receives are being automatically logged in Hubspot - not on the contact nor the company objects.  In fact, the calls are not showing up in Hubspot at all (even though she was making the calls via Zoom Phone for Hubspot integration.  Fortunately, we still had the call log in Zoom, so she could go back and manually log the calls, but that was not a real long-term solution.  We updated her apps and reconfigured her call settings, and she was able to make calls again...until it started happening again last Thursday. 

For the last two days, I've been trying to "fix" the issue by uninstalling the app, reauthorizing it for her, and reconfiguring her call settings.  Though that fixed the issue a few weeks ago, it's not working now.   I can't figure out what's wrong.  We literally have done NOTHING to change call settings.  Just to get her back up and running, I signed up for a Hubspot Calling Number so she can do her calls without wasting time doubling back to manually log her calls in Hubspot.  That seems to be working for her. 

But we pay quite a lot of money to Zoom for licenses for Zoom Workspaces and Zoom Phone.  If I'm going to have to assign my reps to Hubspot dedicated calling numbers, why should I keep paying for Zoom?  

I can see the API calls on the log for every call that is not getting logged in Hubspot.  Something is not connecting, though, and I cannot figure out what it is.  Has anyone else experienced this issue?  Currently, it seems to be isolated to this one rep who logs in from different locations and IP addresses depending on the day of the week.  But that's been her M.O. all along, and we haven't had this persistent problem until two weeks ago.  

HELP!!

We recently received an approval for our new zoom marketplace app that is a bot for zoom meetings. The app is called e-chai meeting bot (from EnterpriseChai Inc). It was approved as an unlisted app.

The product has a workflow that allows setting up a zoom user to authorize this app when the user wants to use this app for the zoom meetings. We are using recall.ai APIs that uses Zoom SDK to add the bot and connect our application the meeting streams. 

I keep waiting but the bot does not join. In the recall logs, I see the following error - that is the only thing I know. otherwise in my zoom account, I see that the app is there and healthy, but for some reason it is not joining my meeting (the meetings I setup).

Really need help to troubleshoot this issue.

After building the apps on zoom market place with all requirments and steps like scopes , etc.. and added all codes to my admin panel on my platform, i tried to have aclass on the platform but it says no permission and asked to contact for suupport. i use mac google chrome , zoom version 2.13.0

I have a Zoom account and Fathom apparently comes with it. I want Fathom to automatically start recording on all of my Zoom meetings - It automatically starts on some of them, but most of the time when I start a Zoom, Fathom does not. In those cases I want to turn Fathom on for video recording and transcription  but there is no means of doing so. When I am in the non-Fathom meeting and I click on the "Apps" button at the bottom of the page, "Fathom" does not appear. It is a complete mystery to me why Fathom starts sometimes when I start a scheduled meeting, and sometimes does not. So if I can default to it automatically starting in every call, I can turn it off when needed. What's the secret? Why's it hard to find? I don't even know if I'm on the right board. 

Hi,

I am a Zoom admin for my org and i'm looking for some guidance/best practices around managing account level apps. We've seen more app requests from users that only allows a Zoom admin to install the app and a lot of them needs the installer to have access to the 3rd party app host to finish the configuration.

We don't want to give users zoom admin rights or custom admin roles to be able to install those apps, it's not secure and the solution is not scalable as the request volume increases but at the same time, we as admins don't want to be the ones to install them because we don't have access to the 3rd party system to configure and establish the connection.

What's the recommended way of managing these apps?

Thanks!

For 2 months, I have been running a Pipedream worfklow which triggers on a Zoom "Meeting End" Webhook. The Pipedream trigger sends back an immediate 200 response and then has a code step to Hash Validate per Zoom's documentation. This structure has been working for the last 2 months. Randomly, on 11/30/23 at 9:05 AM, I received a notification from Zoom detailing that my URL Endpoint Validation to Pipedream has failed. From that point on, I have not been able to verify the Pipedream Trigger URL in Zoom's Interface. My confusion comes from the fact that this worked for months and then in an instant it has started failing completely.

I am wondering if anyone else has experienced this issue in the past week or so. There had to be some sort of change on the Zoom side to have this issue appear so spontaneously.

Hi there! I'm developing AI Wardrobe app using flutter framework in which zoom audio/video calling and screen sharing features are required. I've integrated zoom SDK and followed all it's required steps in order to achieve this functionality but the main issue I'm facing is that I'm unable to see screen share extension in the meeting control panel or toolbar of IOS devices, even after following all it's required steps. (On android device, screen sharing feature is working fine). Please guide me related to this issue.

Followed this zoom's official documentation: https://developers.zoom.us/docs/video-sdk/ios/share/