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LiveStream App

SacredUZoom
Newcomer
Newcomer

When attempting to go live using the livestream app we are now receiving a '502 Bad Gatewayā€™ message. 
Different people are receiving are using the same app and receiving the same message so it is not the network,
Can anyone help?

4 REPLIES 4

Kbochonko
Newcomer
Newcomer

Same here 

CarlaA
Community Moderator | Employee
Community Moderator | Employee

Hi @SacredUZoom @Kbochonko !

 

Thank you for reporting this issue. Our engineering team has been working hard on the backend to locate the root cause and has now restored functionality. 

 

Please let us know if you are still experiencing issues with the Live stream App. Thank you! 


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?

SacredUZoom
Newcomer
Newcomer

Hi Carla
thank you for your message, which unfortunately I have only just seen.
Yes the ā€˜502 Bad Gatewayā€™ message no longer appears, however, we now receive the below message:

Error: Failed to connect to Zoom services
Please refresh the app and try again. Logging out of all streaming platforms and adding these channels again may solve the error. If the error persists, contact Zoom support.'

We have used 3 different computers as well as deleted and reinstalled the app and reloaded the channels various times, without any difference. Please advise on how this can be resolved?

SacredUZoom
Newcomer
Newcomer

we also receive this message, when the meeting is finished:

Uncaught runtime errors:

Ɨ

ERROR
Script error. handleError@https://streaming.zoom.us/api/zoomapp/proxy/static/js/bundle.js:101639:67 @https://streaming.zoom.us/api/zoomapp/proxy/static/js/bundle.js:101658:18

I do not know if it related to the issue with going live