Ai on Paid Account

[shahedny]

I have a pro account and on my admin I have follwed and took this step: 

https://support.zoom.us/hc/en-us/articles/19011861649165#h_01H9H14D22KSBC1V40RR3A4TAJ

1. Log in to and update your Zoom client: Go to your Zoom client and make sure you’re logged in. Also check to make sure your client is updated (minimum version 5.16.0 required). >> Done 
   
   
2. Go to your web portal account settings (click “Settings” in the left panel) and look for the AI Companion tab. For features that have user-level settings, you’ll be able to turn each capability on and off.  >> I do not see this option? Anything I can do?

[Bort]

Hi @shahedny 

Looked up your account details and found that you selected the option indicating your account provides educational services to children under the age of 18. Due to this, AI Companion features are not yet available for your account. 

If that is no longer accurate, you can change that status for your account. This article has more details: https://support.zoom.us/hc/en-us/articles/4407928276749-Enabling-or-disabling-Children-s-Education-S...

Hope that helps and let me know if you have any further questions. Otherwise, make sure to mark the solution as accepted if this information is what you needed.

[shahedny]

Can you let me know which account you found this? 

I went there and I didnt see this is enable

https://www.dropbox.com/scl/fi/ryz3w8br9bo44p3pcvx0v/2023-10-14_18-03-52.png?rlkey=xolg1yyl5s2xhhijf...

[Bort]

Sorry about that @shahedny . My view of your account may have caused the confusion. At this point, I am not sure exactly why you don't have access, so I would recommend contacting Zoom support directly so they can look into the exact reason. 

[shahedny]

Should I open a ticket?