AI Summary - completely wrong company name - called us the main comnpetitor!
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2024-09-05 07:29 PM
Incredibly odd summary, where the AI notes referred to us throughout as the name of one of our main competitors. How would this even happen?
• Xxxxxx team to review the <Vendor name> proposal and pricing details. |
• Bob to schedule a follow-up meeting with xxxxxxx in September to discuss the proposal. |
|
• Xxxxxxx team to evaluate the impact of Vendor implementation on their project development. |
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Meeting Summary
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2024-09-06 06:33 PM
You could edit the AI Summary to add the correct company name. You could either copy and paste the AI summary into a word document and share. Alternatively there is a Zoom app, Salepager, that makes it easy to make edits to the AI summary and circulate.
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2024-09-08 04:37 PM
OK but that's not really a solution to the issue that Zoom has misidentified our company, as a competitor. It's like a call with Coca Cola and Zoom transcribes the entire thing referring to Pepsi's team.
I'll raise this directly with the account exec, this is wildly unacceptable.
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2024-09-12 09:32 AM
Hello @AndyHarkin,
We do apologize for the inconvenience. Kindly submit a ticket here for further assistance.
Thank you and have a great day.
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2024-09-19 10:22 AM
This same issue just happened to us as well this morning. We were named as our competitor throughout and the recap was sent to a partner we are onboarding! What was the resolution / what is the resolution??????? @MGSR