AI Summary - completely wrong company name - called us the main comnpetitor!

[AndyHarkin]

Incredibly odd summary, where the AI notes referred to us throughout as the name of one of our main competitors.  How would this even happen?

• Xxxxxx team to review the <Vendor name> proposal and pricing details.

• Bob to schedule a follow-up meeting with xxxxxxx in September to discuss the proposal.

• Xxxxxxx team to evaluate the impact of Vendor implementation on their project development.

[meriment]

You could edit the AI Summary to add the correct company name. You could either copy and paste the AI summary into a word document and share. Alternatively there is a Zoom app, Salepager, that makes it easy to make edits to the AI summary and circulate.

[AndyHarkin]

OK but that's not really a solution to the issue that Zoom has misidentified our company, as a competitor.  It's like a call with Coca Cola and Zoom transcribes the entire thing referring to Pepsi's team.  

I'll raise this directly with the account exec, this is wildly unacceptable.

[MGSR]

Hello @AndyHarkin,

We do apologize for the inconvenience. Kindly submit a ticket here for further assistance.

Thank you and have a great day.

[jenthorson]

This same issue just happened to us as well this morning.   We were named as our competitor throughout and the recap was sent to a partner we are onboarding!  What was the resolution / what is the resolution??????? @MGSR