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AI Companion Setup Issue


When I open Settings AI Companion it is set to do summaries BUT it says "locked by admin". As I am the only user/owner on the account surely I am the admin? It also appears I can't access the summary from my first meeting using companion and suspect the same issue applies.


I have received an email with the summary but need to change that setting as I don't want other participants to receive the summary by email. Again Locked by admin applies.


Chatbot a total waste of time. Doesn't understand anything I ask.


Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @Adeptbusgrowth 

Please be sure you are checking these settings on the Account Settings page, rather than trying to adjust these settings at your user-level Settings page. There you should be able to unlock the settings and enable them for use on your account. 


Hope that helps and let me know if you have any further questions. Otherwise, make sure to mark the solution as accepted if this information is what you needed.