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I have successfully integrated Zoom Phone with Microsoft Dynamics 365. However the one issue is that in the call log the display shows the phone number in the correct format like +1 xxx-xxx-xxxx. However when we try to create an activity based on the incoming phone number, it does not take area code into account. It shows +xxx-xxx-xxxx. We are not able to link it to the contacts.
Any idea how to configure Zoom app for Micor
this support article may be helpful:
Troubleshooting for Microsoft Dynamics 365
Issues with accessing the Zoom integration
Note: When making any changes to these settings, ensure that users restart their browsers.
For issues accessing the Zoom integration with Microsoft Dynamics 365, check the following:
Issues with being unable to save phone activities
Issues with being unable to search for users’ phone numbers