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Hi all - we have the Zoom mobile app installed on an iPhone. When the iPhone is locked, either by the user locking it or by the iPhone timing out to the lock screen, incoming calls to the Zoom app are silent. Personal calls to the iPhone still ring when it's locked, just not Zoom. It shows a missed call, but there's no audible alert. If the phone is unlocked, the Zoom call rings. Any ideas?
I'm having a similar issue, when my phone isn't on Wifi and is locked my phone rings but when i answer it says this call can't be connected, this call has been answered. and disconnects
All settings are as listed above - any idea?