You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
My Zoom app works with and without my VPN being active. I can join meetings, do internal calls as a meeting, and if my VPN is off make phone calls using the zoom app. Once I turn on my VPN to connect to my work computer I no longer can dial or receive calls using my zoom number.
hi matt birch,
when you turn on your vpn, your vpn may force internet traffic to go in and out through your work network including your work firewall and other security devices. your work firewall may be blocking the ports that zoom phone uses.
My work uses Zoom phone internally now too. So would the fact it's coming through the VPN block it as opposed to to being directly from Zoom? No one else remote seems to have this issue as well which is stumping my IT.
are you using the same vpn with the same settings as other remote users?
maybe its a firewall access list issue. only devices with certain ip addresses or on certain subnets and or vlans are allowed to communicate with zoom phone.
what are the error messages you get when trying to connect to zoom phone when using your vpn?
can you get to personal->phone->network diagnostics. if so, what diagnostics do you see? please see attached screen shot.
I am not knowledgeable about vpn and firewall. you should consult with your IT department.
Your inability to access zoom phone may depend on how the vpn was configured, which ip subnets are allowed, etc. Your network people may have to review firewall log to troubleshoot.
I've seen this issue at my work as well, we have multiple different VPN's in use
1 - only work subnets use VPN so Zoom no issue
2 - all traffic goes through VPN so had to open corporate firewalls to have Zoom work
Still have a problem with situation #2 as is also interfering with e911 location detection by network block as is concealing the actual private IP of the computer. i.e. so Zoom cannot tell if a laptop is at home or at the office when using this #2 type VPN.
Use one of the those "what's my ip" web sites and see if it shows your home's public IP. If it does not, then your company VPN likely tunnels all traffic through their VPN. Also could look at your routes, I think on windows that: netstat -r
works. Look at the route for 0.0.0.0 (the default route) does it use your home router or does it use the VPN tunnel?
But does seem likely is related to the VPN firewall setup on the company side.