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Using Multiple Desk Phones?


Hi everyone!


Does anyone know anything about being able to pick up phone calls from multiple desk phones in the office? I am not referring to group calls or conference calls, however we are having a  hard time picking up phone calls from different phones in our office. Please let me know if you can help! Thank you!


Community Champion | Zoom Employee
Community Champion | Zoom Employee

Yes, you can have multiple phones associated to a user at one time. I would check the Phone System Management > Logs > and you can see inbound calls coming in and what devices are ringing.


Please provide the logs or additional details if you are still having issues.

Community Champion | Customer
Community Champion | Customer

Hi Morgan!


Do you mean when someone else’s phone rings, you would like to answer the call from your phone? 


Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi Morgan,

We do have a feature called Group Call Pickup. This feature provides the ability for members to pick up inbound calls for a member of the same group without the need to access that member’s desk phone or Zoom client. 

Here is the link on how to set it up.


Hope this helps,