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2023-03-12 10:30 PM
I have two licenses for phone system. During Initial setup I did not configure it correctly. So deleted phone numbers including and company phone and the active user. Now I tried to complete the setup, I am unable to add the user because the message says I used up all licenses and should by additional license to add the user. Any help is greatly appreciated.
2023-03-12 10:47 PM
I would suggest that you submit a ticket to Zoom Support at https://support.zoom.us/hc/en-us/requests/new Thanks.
2023-03-13 03:15 PM
Not much help. I opened the ticket but the response did not address my question at all. I replied back to them. I will wait for a day or two and if the issue is not resolved, I will go ahead and cancel the subscription. Thank you for your suggestion.
2023-03-13 07:24 AM - edited 2023-03-13 07:26 AM
Have you tried deleting the license that was used from the deleted user you have in the trash?
2023-03-13 03:17 PM
Sorry, I could not find the trash. I searched all sections under zoom phone. Where should I look for it. Thanks for your reply.
2023-03-13 09:27 AM
When you deleted the user extension, was it just moved to the trash with the license still attached? If so, go into the trash and remove the license/package.
2023-03-13 03:19 PM
I could not find the trash folder under zoom phone. Where should I look for. Thanks for your reply.
2023-03-13 03:39 PM
Go to User&Rooms in Phone System Management.
Ensure you are in the Users section, there should be a link on the right side labeled "Trash"
2023-03-13 05:21 PM
I could not find any link labled "Trash". When I looked at "Plan", it shows as below. I guess this is not same as number of licenses.
2023-03-13 08:58 PM
I'm talking about in the Zoom Web portal, Phone System Management section's User&Rooms. Presumably this is where you deleted the user extension? Or perhaps you deleted the phone number but not the extension?
That screen shot says there is 1 available unlimited package and 1 in use - is that what you expect?
In any case, the 1 package in use will be assigned to an extension in Users&Rooms.