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I am not able to make outbound calls. I am in the US with an unlimited calling plan and a toll free number. There is no error code and the call log shows the call as successful. Does anyone know how to help?
You said you are not able to make outbound calls but logs show it as completed. Does the other party's phone ring ? What role is the toll-free number playing ?
Screenshots may help
Secondly, Have you assigned the Unlimited calling plan to yourself ?
Thirdly, Under Account management -> Billing -> Zoom phone -> View/Edit countries make sure the country you are calling within, is selected, even United States.