Not seeing SMS Campaigns tab under Advanced

[tfiske]

Hi, I'm following the instructions in "SMS/MMS 10DLC Compliance for Zoom Phone and Zoom Contact Center" (https://support.zoom.us/hc/en-us/articles/5016496738445) and don't see this tab under Advanced on our admin page.

Instructions:

Menu:

Am I in the right place? Is there something that needs to be done to enable it? Thanks!

Todd

[sachinzoom · Accepted solution]

Hello @tfiske 

If you are an admin ( not the owner of the account ), Please go to User Management -> Roles ->All ->  Admin -> Advanced Features and ensure you have SMS campaigns checked.  This will enable you to see the SMS campaigns.

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

[tfiske]

Thanks @sachinzoom, I don't see the Roles option either. I guess I will have to have my manager help with this tomorrow. He is the account owner, and not available today.

[sachinzoom]

@tfiske 

Your manager ( account owner ) can also grant you Role Management access for your admin role via same path I mentioned above.  Glad your requirement is addressed.

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

[tfiske]

Hi @sachinzoom , took me a while to get back to this, but that worked and we got our campaign created. We are a social service and are not going to be using text messages for any sort of campaign, but I guess we have to play somebody else's game anyway! 😃  Thanks for your help!

[sachinzoom]

Hi @tfiske 

Glad to hear