Discover Zoom success stories and upcoming events! Explore our Customer Success Forum & Events page.
Visit NowEverything you need to work together, all in one place.
Explore Zoom One's Collaboration ToolsConnect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Collaborate over video without scheduling a meeting
Remove the hassle of traditional scheduling with Zoom Scheduler
Simplify communication and drive engagement with Workvivo
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.
Find a Solution for Every EventHost hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Optimize contact center agent performance and engagement
Zoom solutions elevate collaboration across vertical use cases.
Discover Zoom Industry SolutionsEnabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Global Services
Hardware purchase and subscription options
Flexible subscription plans for hardware
Protect certain data at rest with your own encryption keys
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.
Download CenterDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds2023-03-22 07:49 AM
Hi, I'm following the instructions in "SMS/MMS 10DLC Compliance for Zoom Phone and Zoom Contact Center" (https://support.zoom.us/hc/en-us/articles/5016496738445) and don't see this tab under Advanced on our admin page.
Instructions:
Menu:
Am I in the right place? Is there something that needs to be done to enable it? Thanks!
Todd
Solved! Go to Solution.
2023-03-22 12:19 PM
Hello @tfiske
If you are an admin ( not the owner of the account ), Please go to User Management -> Roles ->All -> Admin -> Advanced Features and ensure you have SMS campaigns checked. This will enable you to see the SMS campaigns.
If this response helps, please accept the answer as an accepted solution, so others can benefit as well.
2023-03-22 12:19 PM
Hello @tfiske
If you are an admin ( not the owner of the account ), Please go to User Management -> Roles ->All -> Admin -> Advanced Features and ensure you have SMS campaigns checked. This will enable you to see the SMS campaigns.
If this response helps, please accept the answer as an accepted solution, so others can benefit as well.
2023-09-14 10:31 AM
This did not work for me. I am an admin on our account and can't see any of these settings.
2023-09-14 10:32 AM
Did these steps too, and 'Roles' is not listed under admin.
2023-03-22 12:25 PM
Thanks @sachinzoom, I don't see the Roles option either. I guess I will have to have my manager help with this tomorrow. He is the account owner, and not available today.
2023-03-22 01:10 PM - edited 2023-03-22 11:00 PM
Your manager ( account owner ) can also grant you Role Management access for your admin role via same path I mentioned above. Glad your requirement is addressed.
If this response helps, please accept the answer as an accepted solution, so others can benefit as well.
2023-09-14 12:26 PM
@jennabeck93 just tagging you in @sachinzoom's reply here. Even though you are an Admin on the Account, the Admin will still have limited access to areas with your role.
The account's owner must grant you role management access; the owner can either change the admin role settings for all users with the role 'Admin' or create a new role and rename it (e.g. Admin Role w/ Role Management) and assign you that role, granting you role management access. I hope this helps!
2023-03-29 01:53 PM
Hi @sachinzoom , took me a while to get back to this, but that worked and we got our campaign created. We are a social service and are not going to be using text messages for any sort of campaign, but I guess we have to play somebody else's game anyway! 😃 Thanks for your help!
2023-04-14 12:12 AM